Maintenance Windows & Release Notifications
5 min
Maintenance Windows
To ensure platform stability, security, and continuous improvement, maintenance is performed during pre-scheduled maintenance windows.
Maintenance windows are used to:
- Deploy platform releases and improvements
- Perform system maintenance
- Apply security updates or mitigations
- Respond to security-related incidents when required
Maintenance Window Principles
- Maintenance is performed outside business hours
- Windows follow a fixed, recurring schedule
- Windows are not customer-specific
- All windows are published in through the Web Application
Maintenance Notifications
Planned maintenance is announced at least 8 hours in advance via:
- Banner notification displayed in the Web Application
- Email notification, when relevant
The in-application banner includes:
- Planned maintenance date
- Exact time window
- Expected impact (e.g. short downtime or limited functionality)
Maintenance Notifications
Release Cadence
All releases are deployed during scheduled maintenance windows.
- Platform releases are performed 22 times per year
- Releases follow a 14-day cadence
December is excluded from the regular release cycle.
Example release schedule – 2026
The table below shows an illustrative example of the regular release cadence.
- First release in 2026: January 8
- Scheduled maintenance window: 17:30 – 19:30 CET
- Exact dates are published in the maintenance calendar
Sequence | Example Release Date |
|---|---|
1 | January 8, 2026 |
2 | January 22, 2026 |
3 | February 5, 2026 |
4 | February 19, 2026 |
5 | March 5, 2026 |
6 | March 19, 2026 |
Customer Expectations
During a maintenance window, customers may experience:
- Temporary service unavailability
- Limited functionality
- Short interruptions to selected features
Maintenance windows are excluded from SLA calculations.