Your Guide to the Yieldigo Support Ecosystem

version 01/2026 your input is valuable to us please share any feedback or suggestions regarding our support services at mailto\ support\@yieldigo com overview purpose the purpose of this yieldigo support guide is to give you a clear overview of the processes, rules, and service standards for handling support requests efficiently it explains how to create tickets, communicate via chat or email, track incident statuses, and understand the service level agreements (slas) scope this guide applies to all users of yieldigo’s internal and external services its goal is to ensure smooth operations, effective communication, and timely resolution of incidents it also supports higher customer satisfaction by defining clear response times and escalation procedures