---
title: Maintenance Windows & Release Notifications
slug: maintenance-windows-and-release-notifications
createdAt: 2026-03-23T17:40:48.764Z
---

## Maintenance Windows

To ensure platform stability, security, and continuous improvement, maintenance is performed during **pre-scheduled maintenance windows**.

Maintenance windows are used to:

- Deploy platform releases and improvements
- Perform system maintenance
- Apply security updates or mitigations
- Respond to security-related incidents when required



## Maintenance Window Principles

- Maintenance is performed **outside business hours**
- Windows follow a **fixed, recurring schedule**
- Windows are **not customer-specific**
- All windows are published in through the Web Application



## Maintenance Notifications

Planned maintenance is announced **at least 8 hours in advance** via:

- **Banner notification** displayed in the Web Application
- **Email notification**, when relevant

The in-application banner includes:

- Planned maintenance date
- Exact time window
- Expected impact (e.g. short downtime or limited functionality)

![](https://d3jwyy9rhyhl55.cloudfront.net/v2/4158/contents/gOpugpuP57Txot9o/mw1920_Screenshot_2025-12-15_at_22.31.48.png "Maintenance Notifications")



## Release Cadence

All releases are deployed during scheduled maintenance windows.

- Platform releases are performed **22 times per year**
- Releases follow a **14-day cadence**

December is excluded from the regular release cycle.



## Example release schedule – 2026

The table below shows an **illustrative example** of the regular release cadence.

- First release in 2026: **January 8**
- Scheduled maintenance window: **17**:30** – 19**:30** CET**
- Exact dates are published in the maintenance calendar

| **Sequence** | **Example Release Date** |
| ------------ | ------------------------ |
| 1            | January 8, 2026          |
| 2            | January 22, 2026         |
| 3            | February 5, 2026         |
| 4            | February 19, 2026        |
| 5            | March 5, 2026            |
| 6            | March 19, 2026           |



## Customer Expectations

During a maintenance window, customers may experience:

- Temporary service unavailability
- Limited functionality
- Short interruptions to selected features

:::hint{type="info"}
Maintenance windows are **excluded from SLA calculations**.
:::